Welcome to SMMTribe!

These terms and conditions outline the rules and regulations for the use of SMMTribe's Website, located at https://smmtribe.com/. By accessing this website, we assume you accept these terms and conditions. Please do not continue to use SMMTribe if you do not agree to accept all of the terms and conditions stated on this page.

Definitions:

  • "Client," "You," and "Your" refer to you, the person logging onto this website and compliant with the Company’s terms and conditions.
  • "The Company," "Ourselves," "We," "Our," and "Us" refer to our Company.
  • "Party," "Parties," or "Us" refer to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of the Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


Cookies

We employ the use of cookies. By accessing SMMTribe, you agree to use cookies in agreement with the SMMTribe's Privacy Policy. Most interactive websites use cookies to retrieve user details for each visit. Cookies are used by our website to enable the functionality of certain areas, making it easier for visitors. Some of our affiliate/advertising partners may also use cookies.


License

Unless otherwise stated, SMMTribe and/or its licensors own the intellectual property rights for all material on SMMTribe. All intellectual property rights are reserved. You may access this material for your own personal use, subject to restrictions set in these terms and conditions. You must not:

  • Republish material from SMMTribe.
  • Sell, rent, or sublicense material from SMMTribe.
  • Reproduce, duplicate, or copy material from SMMTribe.
  • Redistribute content from SMMTribe. This Agreement begins on the date hereof.

Comments:

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas. SMMTribe does not filter, edit, publish, or review Comments before their presence on the website. Comments do not reflect the views and opinions of SMMTribe, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts them. To the extent permitted by applicable laws, SMMTribe shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. SMMTribe reserves the right to monitor all Comments and to remove any Comments that can be considered inappropriate, offensive, or in violation of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.
  • The Comments do not infringe upon any intellectual property rights, including, but not limited to, copyright, patents, or trademarks of any third party.
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material that invades privacy.
  • The Comments will not be used to solicit or promote business, custom, or present commercial or unlawful activities. You hereby grant SMMTribe a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.


Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies.
  • Search engines.
  • News organizations.
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses.
  • System-wide Accredited Businesses, except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups that may not hyperlink to our Website. These organizations may link to our home page, publications, or other Website information as long as the link:Is not deceptive.
    Does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services.
    Fits within the context of the linking party’s site.

    These organizations may link to our home page as long as the link:Is not deceptive.
    Does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services.
    Fits within the context of the linking party’s site.
    If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to SMMTribe. Please include your name, your organization name, contact information, and the URL of your site. Also, provide a list of any URLs from which you intend to link to our Website and a list of the URLs on our site to which you would like to link. Please allow 2-3 weeks for a response.
  • Approved organizations may hyperlink to our Website by:Using our corporate name.
    Using the uniform resource locator (URL) being linked to.
    Using any other description of our Website that makes sense within the context and format of content on the linking party’s site. No use of SMMTribe's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our webpages that alter the visual presentation or appearance of our Website.


Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that arise on your Website. No links should appear on any Website that may be interpreted as libelous, obscene, criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of third-party rights.


Reservation of Rights

To ensure that our website is used in accordance with our terms and conditions, we have established a "Reservation of Rights" policy. Please carefully review the following terms regarding the use of links to our website:


- Request for Link Removal:

  1. At Our Discretion: We reserve the right to request that you remove any or all links to our website, [Your Website URL], at our discretion.
  2. Immediate Compliance: In such cases, we kindly request that you promptly and immediately remove all links to our website upon our request.

- Amendment of Terms and Conditions:

  1. Right to Amend: We also reserve the right to amend and update these terms and conditions, including our linking policy, at any time. These amendments may be made without prior notice.
  2. Obligation to Follow: By continuously linking to our website, you agree to be bound by and comply with these linking terms and conditions. We encourage you to review these terms regularly to stay informed of any changes.

Should you have any questions, concerns, or require clarification about our linking policy or any other aspect of our terms and conditions, please do not hesitate to reach out to our support agents


We appreciate your understanding and cooperation in adhering to our linking terms and conditions and related policies. We strive to ensure that our website is used responsibly and in accordance with the principles outlined in these terms.


Order Processing

Order Cancellation and Handling:

  • Orders in "In Progress" or "Pending" status cannot be canceled unless a valid reason is identified by our team.
  • Please place orders carefully, as we do not cancel orders due to customer mistakes.
  • Order Support will not be provided for services with a "No Refill" guarantee.

Order Processing and Speed:

  • We may expedite orders that have been in progress for more than three days without visible progress.
  • A cancellation request may be initiated by us if your order has not shown results after seven days.

Multiple Orders and Refill Guarantee:

  • Placing multiple orders for the same link may result in delays in service delivery.
  • Mass Drip-Feed orders may void the Refill Guarantee, particularly if the server provides a 30-day refill. Please note that we do not have control over automated refill systems.



Duplicate Orders and Order Tracking

Our servers meticulously track your start count, which is the number of followers or engagement you have before the order begins. Additionally, we continuously monitor your ongoing count.

  • If you place duplicate orders for the same service, and both orders are completed, we are unable to provide a refund for the duplicated order.

Example: If a user has 1000 Instagram followers (as the start count) and places two consecutive orders for 1000 followers each, our servers will identify the initial start count as 1000. They will then incrementally add followers until the count reaches 2000, at which point the order will be marked as completed. The second order, in this case, would not be eligible for a refund because it was a duplicate order.


Note: It is the responsibility of the customer to avoid placing duplicate orders for the same service, as we cannot be held liable for the consequences of such actions.


Refunding Balances

We have established clear guidelines for refund requests to ensure a fair and transparent process. Please review the following terms related to refunding balances:


- Refund Eligibility:

  1. Payment Method: You may request a refund to your original payment method for all payment types except PayPal payments.

- Refund Fees:

  1. Payment Amount Below $49: For payments below $49, a refund processing fee of $10 will be deducted from the refund amount.
  2. Payment Amount Between $50 and $99: For payments ranging from $50 to $99, a refund processing fee of $15 will be deducted from the refund amount.
  3. Payment Amount Between $100 and $199: For payments ranging from $100 to $199, a refund processing fee of $25 will be deducted from the refund amount.
  4. Payment Amount of $200 or More: Refund requests for payments equal to or exceeding $200 will incur a refund processing fee equal to 25% of the refund amount.

- Requesting a Refund:

To initiate a refund request, please follow these steps:

  1. Contact Support: Reach out to our customer support team via [Contact Information], and provide the necessary details about your payment and refund request.
  2. Verification: We may require you to provide additional information to verify your identity and the transaction in question.
  3. Processing Time: Refund requests will be processed within [Processing Time] once all required information has been provided and verified.

- Refund Approval:


Refunds are subject to approval and will be processed in accordance with these terms and conditions. We reserve the right to deny refund requests that do not meet the specified criteria.


Contact us If you have any questions or need assistance with the refund process, please contact our customer support team via livechat, or ticket support.

By using our services and requesting refunds, you agree to adhere to the terms and conditions outlined in this "Refunding Balances" section. We reserve the right to update or modify these terms as needed, and it is your responsibility to review and comply with the most current version.


Usage of your Account


  1. Account Usage: You are strictly prohibited from reselling, selling, or transferring your account to any third party. Any suspected involvement in such activities will result in immediate and permanent suspension of your account. All associated funds will be temporarily held for further investigation.
  2. Penalties: In the event of a violation of these terms, a penalty of $2500 will be deducted from your account. This penalty will be enforced as damages incurred due to the breach of our terms and conditions.

By using our services, you agree to abide by these terms and conditions. Failure to comply may result in the termination of your account and additional legal action.


Pricing Updates

1. Pricing Modifications


We reserve the right to modify our pricing at our discretion, with changes taking effect at any given time, on any day. Please note that prices may fluctuate, and we do not have direct control over these variations.


2. Staying Informed


To stay informed about any alterations in pricing, we encourage you to check the "Updates" tab regularly. This section will provide information about any changes to the pricing of our products or services.

It is your responsibility to keep track of the latest pricing information and to make informed decisions based on the details available in the "Updates" section. We appreciate your understanding and cooperation in this matter.


Account suspensions

We take our terms and conditions (T&C) seriously to maintain a safe and fair environment for all users. In certain situations, we may find it necessary to suspend an account to ensure compliance with our T&C. Please review the following terms regarding account suspensions:


- Grounds for Account Suspension:

  1. Non-Compliance with T&C: We reserve the right to suspend your account if we find that you are not respecting or complying with our terms and conditions.

- Duration of Suspension:

  1. Account Suspension Period: When your account is suspended, it will remain in a suspended state until further notice from SMMTribe.
  2. Funds Holding Period: In cases of account suspension, we may hold your funds for up to 180 days from the date of suspension. After this period, you will need to contact us via livechat to proceed with your withdrawal. We may require you to provide additional information to verify your identity.

- Reversal of Suspension:

  1. Valid Reason for Reversal: We may choose to reverse your account suspension if a valid reason is presented that demonstrates your commitment to complying with our T&C and rectifying any issues that led to the suspension.

If you believe that your account has been suspended unfairly or if you wish to discuss the reasons for your suspension, please reach out to our customer support team. We are here to assist you in resolving any concerns related to account suspensions.


- Appeals and Resolution:

We are committed to fair and transparent processes. If you wish to appeal an account suspension, please provide all necessary information and details to our customer support team. We will carefully review your case and make a determination based on our findings.


Suspicious Payments

To maintain a secure environment for all users, we have established guidelines regarding suspicious payments. Please carefully review the following terms related to suspicious payments:


- Temporary Payment Holds:

  1. Suspicion of Suspicious Payments: We reserve the right to temporarily hold your payment if we suspect any activity that appears to be suspicious or in violation of our terms and conditions.
  2. Secure Funds Holding: In cases where we initiate a temporary payment hold, your funds will be securely held until a thorough investigation is conducted to determine the nature of the payment and ensure compliance with our policies.

- Refunding Suspicious Payments:

  1. Full Investigation: If, after a thorough investigation, we determine that a payment was made as a result of suspicious activity or in violation of our terms, we may initiate a refund.
  2. Refund Fee: In the event of a refund due to suspicious activity, you will be responsible for a refund processing fee of 3% plus $0.30 (thirty cents) per transaction refunded. These fees are associated with our payment processors and will be deducted from the refunded amount.

If you believe that your payment has been temporarily held unfairly or if you have questions regarding a payment that is subject to investigation, please reach out to our customer support team. We are here to assist you in resolving any concerns related to suspicious payments.


Disputes

In the event of a dispute or disagreement, we have established clear guidelines to ensure that issues are resolved efficiently. Please carefully review the following terms related to disputes:


- Filing a Dispute:

  1. Resolution Process: If you encounter an issue or dispute related to your transactions or interactions on our platform, you have the option to file a dispute. This process is designed to help address concerns and find amicable resolutions.

- Dispute Resolution Timeframe:

  1. Timeframe for Dispute Closure: When you file a dispute against SMMTribe, you are given a maximum of two (2) days to close the dispute. This timeframe is provided to encourage timely communication and resolution.

- Consequences of Non-Closure:

  1. Account Suspension: Failure to close a dispute within the specified timeframe may result in immediate suspension of your account.
  2. IP and Device Restriction: Additionally, non-closure of a dispute may lead to restrictions on your Wi-Fi, device, and local IP access.
  3. Blacklisting of Personal Information: Your personal information may be added to a blacklist in the event of unresolved disputes.
  4. Penalty Fee: To encourage prompt resolution and ensure fair practices, a penalty fee of $25 may be imposed in case of non-closure of a dispute.

- Closing a Dispute:

  1. Avoiding Penalty Fee: To prevent the imposition of a penalty fee and to recover your account balance, it is essential to close the dispute within the specified two (2) day timeframe.

We encourage open and effective communication during the dispute resolution process. If you have concerns, questions, or require assistance with the closure of a dispute, please reach out to our customer support team


Abusing the Affiliate System

We highly value the integrity of our affiliate system and expect all participants to use it responsibly and ethically. Abuse of the affiliate system undermines the trust and fairness of our platform. Therefore, any attempts to manipulate or exploit the system will not be tolerated.


- Prohibited Activities:

  1. Creation of Duplicate Accounts: Users are strictly prohibited from creating multiple accounts for the purpose of increasing their affiliate earnings. Each individual is allowed only one affiliate account.
  2. Self-Referrals: Attempting to use your affiliate link to refer yourself or individuals with whom you have a direct affiliation, such as family members or close associates, is considered an abuse of the system.
  3. Unauthorized Marketing Tactics: Utilizing deceptive, unethical, or spammy marketing methods to promote your affiliate link, including but not limited to misleading advertisements or unsolicited emails, is strictly prohibited.
  4. Engaging in Fraudulent Activity: Any fraudulent activities aimed at generating fake leads, conversions, or clicks through your affiliate link are in violation of our terms and conditions.

- Penalties for Abusing the Affiliate System:

In cases where it is determined that a user has abused the affiliate system, we reserve the right to take immediate action, which may include but is not limited to:

  1. Termination of Affiliate Account: The user's affiliate account will be terminated with immediate effect.
  2. Forfeiture of Earnings: Any unpaid or pending earnings in the user's account may be forfeited as a penalty for the abuse.
  3. Legal Action: In cases of severe abuse or fraudulent activity, we may take legal action to recover damages and protect the integrity of our platform.

Appeals:

If you believe that your account has been unfairly terminated or penalized, you may submit an appeal in writing to our support team. We will review your case and take appropriate action if the situation warrants it.


Removal of links from our website

If you find any link on our Website that you find offensive for any reason, you are free to contact and inform us at any time. While we will consider requests to remove links, please understand that we are not obligated to do so or to respond to you directly. We do not ensure that the information on this website is correct, and we do not warrant its completeness or accuracy. Additionally, we do not promise to ensure that the website remains available or that the material on the website is kept up to date.


Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury.
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • Limit any of our or your liabilities in any way that is not permitted under applicable law.
  • Exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:Are subject to the preceding paragraph.
    Govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.